Our AMS methodology and approach
	Immediately follows our Solution methodology
	Assesses and designs critical customer specific support requirements
	Captures the engagement’s Key Performance Indices and Critical Success factors
	Creates high-level integrated work plans and schedules, resource plans and cost schedules
	Creates the initial Engagement Charter

Enables better business
	Reduces customer spend on non-core activities while concentrating on increased value areas
	Improves enterprise performance through structured processes
	Provides flexible solutions that can be efficiently adapted to meet rapidly changing business needs

Uses technology innovation
	Delivers value-added business improvement
	Reduces the cost and enhancing the performance of software applications and their associated services
	Drives business advantage and increases stakeholder value

Follows Run SAP framework
	Assessment & Scoping
	Design Operations
	Set-up Operations
	Handover into Production
	Operations & Optimization

Follows SAP Standards for Solution Operations
	Defines Operation Processes
	Change Request Management
	Exception handling
	Data Integrity
	Root Cause Analysis
	Remote supportability